Refund policy

We want you and your cat to love your costume. If something isn't right, here's how we'll fix it.

30-day returns

You have 30 days from the day your order is delivered to ask for a return. To be accepted, the item must be unused, clean, free of pet hair and in its original packaging.

To start a return, email us at petshopcostume@gmail.com with your order number. We'll reply with the return address and instructions. Please don't send items back before contacting us, because packages sent without instructions can't be matched to an order.

For change-of-mind returns, you pay the return shipping cost.

Damaged, defective or wrong item

If your costume arrives damaged or faulty, or you received the wrong item, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, at no cost to you. In most cases we won't need the item back.

Wrong size

Please measure your cat's neck and chest and check the size chart before ordering. If the size doesn't fit, you can return it under our 30-day policy and place a new order in the right size.

Lost packages

If your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of shipping, contact us and we'll reship your order or refund you in full.

Cancellations

You can cancel for free before your order ships. Email us as soon as possible with your order number. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show it.

Questions

Email petshopcostume@gmail.com and we'll get back to you within 2 business days.